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1. How do I obtain my prescription?
2. Why are ExclusiveEyes's prices so low?
3. What payment methods are available?
4. How long will it take me to receive my prescription glasses?
5. What is the cost of postage & packagaing?
6. Do I need to send you a copy of my prescription?
7. What if I have any further questions?
8. I can't find an 'addition' reading on my prescription?
9. Do you sell prescription glasses for children?
10. Are my payment details kept secure?
11. What sort of frames will suit me?
12. How can i protect myself while shopping online?
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1. Under the UK Opticians Act of 1989, it is the obligation of any optician to provide you with a prescription. The optician will provide you with a thorough eye examination and is required by Law to provide you with a copy of your prescription for your own records. You are not under any obligation to purchase your glasses from your optician so do not feel pressured into doing so. |
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2. Our prices are significantly lower than what you would find on the High Street due to the fact that we are online so we can take advantage of the lower cost of operation which means no renting expensive prime location property or paying for the upkeep of numerous items of expensive eye testing machinery. At ExclusiveEyes, we do not take orders via premium rate numbers which can often cost a great deal. Being experienced opthalmologists, we receive all our frames direct from the manufacturer. Our lenses are made to your order in our own laboratories which cuts out the middle man and allows us to keep our prices at the lowest possible. |
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3. We accept all major Credit and Debit cards which are secured with the strongest level of encryption commercially available. All transactions are guaranteed to be 100% safe and secure. |
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4. After your glasses have been constructed in our laboratory under the supervision of our qualified optician they are usually dispatched within 3 working days. However can take up to 14 days. |
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5. The cost of postage and packaging in the UK/Ireland is £3.95 per pair of glasses. Postage outside the UK will cost £5.00. You can choose a delivery address that is different from the billing address. So for example your billing address can be your home address but you can choose to have the glasses delivered at your office address. |
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6. No - as long as you have a current up-to-date prescription (i.e. not more than two years old when ordering). |
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7. If you have any further questions not answered in this section please contact us directly at . |
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8. If your glasses are for distance only - the 'addition' is only required if the glasses are going to be used for reading or close work. Sometimes opticians use the word 'Add' or 'Near' instead of 'addition'. Also they may only write it once but it normally applies to both eyes and is almost always the same value for both eyes (e.g. 'Add' +2.50 - should be entered for both eyes). |
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9. Yes we do sell prescription glasses for children. However, the glasses will be dispatched only after we have confirmed the order with the parent/guardian of the child. |
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10. Yes, all your payment details are entered in a secure internet site that our website links with, which is managed by Protx. ExclusiveEyes.co.uk does not record customer payment details. All this information is held in a secure server managed by Protx. Our shop uses 128 bit SSL, the strongest level of encryption commercially available. All transactions are guaranteed to be 100% safe and secure. |
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11. The shape of your face is the most important factor when choosing any frames. The list below will give you some ideas as to frame designs.
- Round Faces - Rectangular frames would be most suitable
- Oval Faces - Most frames will suit this face shape, size is the most important point when deciding on frames
- Triangular Faces - Rectangular frames would be most suitable
- Square Faces - Oval Shaped or Round Frames would be most suitable
- Rectangular Faces - Oval and Round frames would be most suitable with medium or larger size models
At ExclusiveEyes.co.uk, we are confident that you will love the quality of the frame and glasses. The best part about ordering at ExclusiveEyes.co.uk is that all our products come with a 110% Price Promise.
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12. When you make a purchase online, be sure to look for the little lock icon on the bottom of your web browser to make sure that you personal information will be protected by secure encryption when it is sent over the internet. You can also check on this by holding your cursor over the web page in question, clicking the right button on your mouse, and selecting "Properties". Then look to see that the web address shown starts with "https", where the 's' denotes a secure web server.
At ExclusiveEyes.co.uk we do not store your Credit Card information on our server making your purchase 100% secure. |
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© ExclusiveEyes.co.uk 2007 - 2008 |
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